1. Internal Complaint Process
- Step 1 — Support: contact support@tethbet.com. Most issues are resolved within 5 business days.
- Step 2 — Escalation: if unresolved, email complaints@tethbet.com with 'Formal Complaint' in the subject. We will acknowledge within 3 business days and issue a written decision within 30 days.
- Step 3 — External review: if you remain dissatisfied and are in a jurisdiction with an applicable alternative-dispute-resolution body, you may escalate to it. Where the EU ODR platform applies to you, it is at ec.europa.eu/consumers/odr.
2. Binding Arbitration
Except where prohibited by mandatory local law, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by a recognised arbitral institution (the London Court of International Arbitration or, where the User is a US resident, the American Arbitration Association) under its rules then in force. The seat of arbitration will be London, England (or, for US residents, the state of your residence). The proceedings will be conducted in English before a single arbitrator. Judgment on any award may be entered in any court of competent jurisdiction.
3. Class-Action Waiver
To the maximum extent permitted by law, disputes will be arbitrated on an individual basis only. You waive any right to participate in a class, collective, or representative action against TethBet. If this waiver is held unenforceable, that dispute will proceed in court and the remainder of this clause will remain in effect.
4. Governing Law
These Terms are governed by the laws of England and Wales, without regard to conflict-of-laws principles. Nothing in this clause limits your non-waivable rights under the mandatory consumer laws of your place of residence.
5. Time Limit
Any claim must be brought within one (1) year of the event giving rise to the claim, or the shortest period permitted by applicable law, whichever is longer.
6. Injunctive Relief
Notwithstanding the arbitration clause, either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual-property rights or confidential information.
7. Contact
Complaints: complaints@tethbet.com. Legal notices: legal@tethbet.com.