1. Our Commitment
We design our platform, promotions, and communications to promote safer play, prevent harm, and provide effective self-help tools. Staff involved in player-facing operations receive annual responsible-gaming training.
2. Player Tools
- Deposit limits — daily, weekly, and monthly ceilings on the amount you can deposit.
- Loss limits — cap the net loss you can incur across a period.
- Wager limits — cap the total amount you can stake.
- Session limits — automatic logout after a chosen duration.
- Reality checks — periodic in-play reminders of elapsed time and net position.
- Cool-off (time-out) — pause your account for 24 hours, 7, 30, or 90 days.
- Self-exclusion — irrevocable exclusion for 6 months, 1 year, 5 years, or permanently.
- Account closure — permanently close your account and withdraw any eligible balance.
Limit decreases apply immediately. Limit increases apply after a 24-hour cooling-off period to prevent impulse changes.
3. Self-Exclusion
Once activated, self-exclusion cannot be reversed before its end date. During self-exclusion you cannot log in, deposit, wager, or receive marketing. We block re-registration attempts detected via email, KYC identity, device fingerprint, and payment identifiers. Withdrawals of eligible balances remain available subject to KYC/AML review.
4. Recognising Problem Gambling
Warning signs include: chasing losses, borrowing money to play, hiding play from family, missing work or study, feeling anxious or depressed after playing, and inability to stop when you decide to. If any apply to you, please pause and seek support.
5. Support Organisations (international)
- Global — gamblingtherapy.org.
- UK — GamCare (0808 8020 133), National Gambling Helpline, GAMSTOP self-exclusion.
- US — 1-800-GAMBLER, National Council on Problem Gambling.
- Canada — ConnexOntario (1-866-531-2600), provincial responsible-gambling councils.
- Australia — Gambling Help Online (1800 858 858).
- Ireland — Problem Gambling Ireland (089 241 5401).
- EU — national helplines are listed at begambleaware.org and eucogp.org.
6. Protecting Minors
The Service is strictly 18+. Parents and guardians should use device-level parental controls (Google Family Link, Apple Screen Time, Microsoft Family Safety, Net Nanny, Qustodio) and filtering software (CyberPatrol, GamBlock) to prevent underage access.
7. Marketing Restrictions
Players who set limits or self-exclude are automatically removed from all marketing and promotional communications for the duration of the restriction.
8. Contact
Responsible-gaming team: safer-play@tethbet.com. Requests are handled confidentially and prioritized.